Sonos Communication Guidelines
By using Sonos Support (i.e. sending any messages, communications, or data to Sonos support), or entering information into Sonos systems or systems that our employees may be exposed to in the course of providing support for your products, you agree to our Terms of Use and to adhere to the guidelines below. Please see our Privacy Statement to understand how we collect and process your personal information.
These guidelines encourage respectful interactions between our Sonos Customers and Support Representatives for Sonos Support services. Individuals who refuse to comply with these guidelines may be subject to a suspension of future support services at Sonos’ discretion, or modification or deletion of information violating these guidelines. When seeking Sonos Support, you agree to cooperate with Sonos Support Representatives and facilitate all necessary information to troubleshoot an issue.