Privacy Statement Archive

The Types of Personal Information We Collect

Information you provide to us

We collect information you voluntarily provide to us, such as your name, phone number and email address; for instance, when you want to learn more about Sonos Products and Services or when you contact our Customer Care group for assistance with your Sonos Products.

Information we collect automatically

We automatically collect Functional Data (as defined below), which is necessary for your Sonos Product and/or Service to perform its basic functions in a secure way; Additional Usage Data (as defined below) which, in some cases, may be necessary to deliver functionality; it also helps us improve your experience with Sonos Products and to offer better, personalised Sonos Products and Services; and information collected by using cookies and similar technologies when you use, access or interact with us via our websites or app. We may, for example, collect information about the type of device you use to access our websites, the operating system and version, your IP address, your general geographic location as indicated by your IP address, your browser type, the webpages you view on our websites, and whether and how you interact with content available on our websites.

Information obtained from other sources

We may receive information about you from other sources, including third parties, such as music service partners and partners with whom we offer co-branded services or engage in joint-marketing activities. We may also receive information about you from social media platforms, for instance, when you interact with us on social media. We protect data obtained from third parties according to the practices described in this Statement and we also apply any additional restrictions imposed by the source of data.

Information of children

Sonos does not target and is not intended to attract children under the age of sixteen. Although visitors of all ages may navigate through our website or use our app, we do not knowingly collect or request personal information from those under the age of sixteen without parental consent. If, following a notification from a parent or guardian or discovery by other means, a child under sixteen has been improperly registered on our site by using false information, we will cancel the child's account and delete the child's personal information from our records.

Return to top

Customer Interactions with Sonos

To make the information in this Statement easy to understand, we have highlighted different occasions when Sonos could potentially collect personal information from customers. The relevant sections in the Statement apply to you to the extent you use certain Products and/or Services and they are made available to you in your region. The customer interactions with Sonos are broken down into the following segments:

Learning about Sonos

As you gather more information about Sonos, you may virtually or physically visit a site that we own. Examples include browsing our website, calling our in-house sales representatives, physically visiting a Sonos-owned store or attending Sonos-sponsored events. To learn more about Sonos Products, you may voluntarily provide personal information, such as your name and email address during these interactions. We may also collect information about you online via cookies or similar technologies when you visit our websites.

We collect: name, email address, IP address, and information provided by cookies or similar technology.

Why: We use this information to share news about events and products offered by Sonos. Additionally, the IP address helps us to understand geographic information about our websites’ visitors better so that we can improve our website for everyone. It is our legitimate interest to process your personal data for these purposes.

Buying Sonos Products and Services

Once you have decided to buy a Sonos Product and/or Service, we offer a way for customers to buy directly from us at www.sonos.com or at a Sonos retail store. When you buy from us, you will be asked to provide information so that we can complete your purchase.

We collect: your name, phone number (optional), email address, delivery/shipping address and payment information.

Why: We use this information to complete your transaction, follow up with you about your purchase, help with any delivery issues, handle returns, and other issues related to the purchase of your Sonos Products and/or Services. Processing your personal data for this purpose is necessary for the performance of the contract we have with you. Please note, we do not store any payment or credit card information. We only use payment information in connection with the purchase of Sonos Products and Services.

Registering your Sonos System

Once you receive your Sonos Products, you will be required to connect your Product to a network at home. Each Sonos Product needs to be connected to the internet for set-up. As part of the initial set-up, you will be asked to download the Sonos control app either from our website or a third-party website, such as the Google Play Store. The Sonos app allows you to control your Sonos system from the device of your choice (for example your phone or tablet). During the set-up process, the Sonos app will ask you to set up an account and register your system with Sonos. You must register your Sonos Products, in order for them to work.

As part of registering your Sonos Product, the app will prompt you to enter information such as an email address and location data (country, postcode) which is required to provide this information to register your Sonos system. Your Sonos system will then establish a unique alpha-numeric identification number which we use to help identify your specific Sonos system in a less personal manner. This identification number will be associated with the email address that you provide along with the Product serial number and the IP address from where the Product connected. As part of registration, you will need to set up a Sonos account. We collect your password to your Sonos account which is only used for authentication and Sonos account access.

We collect: your name, phone number, email address, location data, language preference, Product serial number, your password and IP address. Please note, your password is stored using one-way hash, which means that it cannot be recovered (or disclosed) by anyone, including Sonos.

Why: We collect this information to help get your Sonos Product and/or Service working securely (which helps prevent unauthorised access to your Sonos Products, Services, or home network) and to make sure that we enable you to select the right music service options based on your geographic location (e.g. radio stations available in your country). This processing is necessary for the performance of the contract we have with you. We also use your email to send you Sonos-related notifications, such as promotional messages, software updates, information about Sonos Products and/or Services, and to share exciting Sonos news and Product offerings. It is our legitimate interest to process your personal data for these purposes.

Using Sonos Products and Services

At Sonos we believe you can enjoy great Products and Services without compromising your privacy. Learn more about how we use your personal information here.

There are three main reasons we collect information from your Sonos Products: (1) to offer you music services or other audio content choices (e.g. radio, TV or games) which is necessary for the performance of the agreement we have with you, (2) to offer you control over your Sonos system (e.g. app, voice) which is necessary for the performance of the contract we have with you, and (3) to make your Sonos Products and Services better over time which is our legitimate interest.

Using Sonos Products involves selecting audio content to play in the rooms or spaces of your choice. Although you can play free internet radio or music files stored locally on your home network (for example on your computer’s hard drive), most Sonos owners prefer to add a streaming music service for playback via their Sonos Products. Examples include Spotify, Apple Music, and other audio content services. The addition of any of these music services requires you to link your individual music service to your Sonos system. Once you have started playing music or other audio content on your Sonos Products, the data we receive is dependent on your preferences.

When you use Sonos Products and/or Service, including but not limited to downloading a firmware/software update, connecting to third-party product and/or service such as music streaming or voice control services, selecting audio content to play in the rooms or spaces of your choice and/or otherwise interacting with Sonos Products and/or Services we may collect, depending on your preference and/or settings, a variety of personal and non-personal information, including:

Contact Information. Data such as name, email address or other contact information.
Sonos Account Information. Your Sonos account and related account details such as profile information, order history (if/when you buy Sonos products via sonos.com website), products, room names, applicable subscriptions to Services or Sonos Beta programme, and other information described here.
Product and Service Functionality and Usage. Certain Sonos Products, software (e.g. Sonos app) and Services (e.g. Sonos Radio and/or Sonos Voice Control) automatically collect, store and/or may otherwise process necessary information in order to operate and perform their basic functions in a secure way. This information may include product and third-party device identifiers (e.g. device manufacturer and model, OS type and version), technical configuration data and other non-personal information. Some of this information may be transmitted to Sonos’ servers. When you use your Sonos Product(s), basic application installation information will also be collected automatically.
1. Functional Data. This data is absolutely necessary for your Sonos Product and/or Service, including Sonos Radio and Sonos Voice Control, to perform its basic functions in a secure way and you will not be able to opt out from this data collection, sharing and/or processing if you want to continue to use your Sonos Products and Services. Depending on your settings we may collect:
  1. Registration data. This data includes your email address, location, language preference, Product serial number, IP address, and Sonos account login information (as described above).
  2. System data. This data includes things like Product type, controller device type, controller operating system, software version, content source (audio line in), signal input (e.g. whether your TV outputs a specific audio signal such as Dolby to your Sonos system), information about WiFi antennas, system settings (such as equalisation or stereo pair), Product orientation, names of the music service(s) you added/enabled on your Sonos product, the names you have given your Sonos Product in different rooms, whether your Product has been tuned using Sonos Trueplay technology, system performance metrics (e.g. the temperature of your Product or WiFi signal strength) and error information.
2. Additional Usage Data. In order to improve your experience with Sonos Products and to offer better, personalised Sonos Products and Services, including Sonos Radio and Sonos Voice Control, that meet the needs and expectations of our customers, we collect the following Additional Usage Data. The processing of this information is in our legitimate interest as further set out below (under Why). You can opt out of sharing this data by following the steps listed here. Depending on your settings and/or the feature(s) which you enabled, we may collect:
  1. Performance Information. This includes things like the temperature of your Product, WiFi information like signal strength, how often you use music services you have connected to your Sonos system (including, for some services, your login username, but not password); the controller configuration data such as (1) app preferences which capture the state of different settings inside the Sonos app, information about how often you use the Sonos app versus other control mechanisms, flow of interactions within the Sonos app, and (2) controller device settings which capture the state of device-level (e.g. iOS, Android) settings that affect our app (e.g. the state of the system-level permission for Bluetooth, location, etc.); how often you use the physical controls on the unit; duration of Sonos Product use, and, as required for certain Services location-based data using GPS (or similar technology, where available) and crowdsourced WiFi access points and cell tower locations collected from your third-party device when the Sonos app is in use.
  2. Activity Information. This includes duration of music service use, Product or room grouping information, command information (such as play, pause, change volume, or skip tracks), information about playlist or station container data including listening history (‘Recently Played’); and Sonos playlist or Sonos favourites information; each correlated to individual Sonos Products and your interactions with them. If you enable voice control or use Sonos Radio, we will additionally collect information about track data when using those features.
Why: We collect this information so that we can help ensure Sonos Products are functioning properly, provide a personalised experience for our customers, determine what types of Product or feature improvements would please our customers most, and to help predict potential problems with Sonos Products. Additionally, to provide Sonos Radio, we collect location-based information for licensing and reporting purposes. Collecting this data is our legitimate interest to support a user-friendly experience that meets your needs and help you with issues you may experience. It is your choice if you want us to collect this information, and therefore you can opt out of sharing this data by following the steps listed here.

Note: personalisation services (e.g. Recently Played), Sonos Radio, Sonos Voice Control, third-party Voice Control and Direct Control functionality require some of the Additional Usage Data to function. If you decide to use any of these features and/or Services, the Additional Usage Data becomes functional and you will not be able to opt out of it if you choose to use these features. You can always clear all Recently Played by following the instructions in the Sonos app.
1. Direct Control via Third-Party App(s) and/or Third-Party Voice Functionality Data. As the world and our homes become more connected, we realise that our customers may prefer to control their Sonos Products by means other than their Sonos app, for example by using a voice-enabled product (such as Amazon Alexa), through a home control mechanism (for example, a Lutron Pico remote) or through the app offered by their favourite music service.
  1. To enable these functions, if available to you, you will be prompted to allow such devices to connect with your Sonos system (similar to the process you go through to connect a music service). Once a particular function is enabled, we collect and process the Functional Data, the Additional Usage Data and certain Audio Data. Sonos will share a subset of this data with the partner/s that provide/s the services you have requested.
  2. Sharing your relevant data with these partners and further processing such data is necessary for the performance of the contracts with these partners for your benefit, in order to ensure that the voice or direct control function is working properly. This information is needed to fulfil the agreement we have with you, to ensure proper functionality and to help improve these features, which is also our legitimate interest.
  3. If you wish to object to any such processing, simply disable the feature (for example, disable voice control) or unlink the feature (for example, unlink your home automation remote) from your Sonos Products. The voice control function or other direct control functionality will not work unless you authorise us to collect and process the data as outlined in this section.
2. Audio Data. There are only two occasions when we will capture sound from within your home: (a) when you enable voice control technology on a voice-enabled Sonos Product (such as Sonos One or Beam); and (b) when you utilise our innovative Trueplay room-tuning technology.
  1. Sonos Voice Control and Third-Party Voice Control
    1. Please note, not all Sonos Products are voice enabled. If your Sonos Product is voice enabled, you will have to actively enable voice control for your Sonos Product for it to function. Voice control works by your voice-enabled Sonos Product 'listening' for a key wake-up word. In greater depth, this means that the voice-enabled Sonos Product continuously buffers (stores data for the time that it is being processed) locally, without transmitting or storing any information, unless it detects the word or phrase (such as “Hey Sonos” or “Alexa”) that triggers the device to begin actively recording. If the Product does not detect the wake-up word, it continues to record over itself in a never ending loop lasting a few seconds. This is all done locally on your Product and is not sent to Sonos or any third party. If a wake-up word is detected, the Sonos Product begins recording. In other words, it does not record or retain any audio data, or begin to transmit any data until it is 'woken up.' You are notified that it is recording by a visual element, such as a light on the Sonos Product, and/or a specific sound.
    2. If the detected wake-up word is “Hey Sonos”, your voice command is processed locally on your product and no audio data will be saved. Sonos does not retain a copy or transcript of your voice recording.
    3. If the wake-up word is the one of a Third-Party Voice service you have activated, the actual recording of your voice command is then sent to the voice partner you have authorised to receive such recording (for example, Amazon). Sonos does not retain a copy or transcript of your voice recording. Use of any Third-Party Voice service is subject to the third party’s terms of use or service and their respective privacy notices. We encourage you to read these third-party terms carefully before you enable them on your Sonos Products.
    4. Concurrent with the voice recording, Sonos Product will collect data (for example, decibel level at each frequency) about the ambient noise in the room. It is not possible to extract any speech from this type of data. We collect this data to help us improve our speech recognition technology which is our legitimate interest. If you are trying to state a voice command whilst music is playing for example, Sonos may improve the technology by lowering the music so that your voice command can be understood properly.
  2. Trueplay room tuning
    1. Trueplay analyses acoustic factors that can impact sound quality in the room where your Sonos Product is placed. You will have to actively enable Trueplay. The purpose of the Trueplay analysis is to alter the audio output of Sonos Products in a manner that enhances the sound. To do this, a user goes through an interactive process (watch the video here) that gathers certain data about your speaker setup (for example, the number of speakers and speaker placement), including information about background noise levels and the room acoustics (for example decibel level at each frequency). This information is used to help make sure that the tuning gives you the best outcome possible. For example, if your dog barks during the Trueplay testing, the Sonos Product knows to ignore the background noise of a barking dog during the testing. The collection of this data is necessary for the fulfilment of the agreement we have with you if you activate Trueplay.
    2. Auto Trueplay. Once enabled, some of the Products can automatically adjust their sound for your environment with Auto Trueplay (“Auto Trueplay”). Auto Trueplay starts tuning as soon as you begin playing audio. It automatically re-tunes as you play content and bring your Auto Trueplay enabled Product to different locations.
3. Location Information. Your general geographic location as indicated by your IP address, your country and/or postcode when you register your Products to make sure that we enable you to select the right music service options based on your geographic location (e.g. radio stations available in your country, language). Learn more about location data used to enable Sonos Radio here.
4. Other Information you provide to us. Details such as the content of your communications with Sonos, including interactions with customer support and contacts through social media channels.
  
  You are not required to provide all personal data that we have requested. However, if you choose not to do so, in many cases we will not be able to provide you with our Products or Services or respond to requests you may have.

Getting Help from Sonos

From time to time, you may decide to contact our Customer Care group for assistance with your Sonos Products and/or Services. To be able to offer you the best service possible, we may collect certain data from you or your Sonos Products.

We collect: This may include contact information, such as your name, email address, phone number, social media identifiers (if you contact us using a social media channel), and the content of your chats and other communications with Sonos Customer Care (including, in some cases, voice recording if you call Customer Care). In certain situations, it is useful for the Customer Care team to have a 'Diagnostic' of your Sonos system. This is essentially a technical system snapshot of all relevant information leading up to the incident and includes information such as the music service being used, volume level, Product configuration, WiFi signal and router information, error codes, device information (e.g. the operating system, and version of the Sonos app being used). Collecting the above described information is necessary to provide customer support. You will be informed in advance before we make a snapshot. We do not capture snapshots without telling you first. If you are a Beta tester, we take a daily diagnostic of your Sonos system automatically (per the terms of the Beta tester agreement).

Why: We collect this information to give you the best and most efficient customer support possible. For instance, for customer enquiries and technical questions, we use the contact information to respond to the customer in their preferred channel (phone, email, social). For technical problems, we use system diagnostic data to effectively troubleshoot the issue. For product returns and/or exchanges, we use the contact information to ensure successful product receipt and/or delivery. Using these types of data is necessary to fulfil the agreement we have with you.

Return to top

How We Use Personal Information

Sonos uses your personal information we collect to provide you with the Sonos Products and Services we offer, which includes using data to improve and personalise your experiences. We also use your personal information to communicate with you, for example, informing you about your account, new Sonos Products or Services available, security, and other types of updates. Additionally, as described below, we may use other data related to your interactions with Sonos Products and Services in order to provide certain Sonos Services and for advertising purposes.

Sonos uses the data for the following purposes:

Purchase and Delivery of Sonos Products and Services

We use your personal information to take and handle orders, deliver Products and Services, process payments, and communicate with you about orders, Products and Services, and promotional offers. This processing is necessary for the performance of our agreement we have with you.

Product Experience, Recommendations, and Personalisation

We use data to provide, operate, support, and improve the Sonos Products and Services we offer to ensure our customers can listen as effortlessly as possible. We use your personal information to recommend features, Products, and Services that might be of interest to you, identify your preferences, and personalise your experience with Sonos Products and Services. This processing is necessary for the performance of the agreement we have with you, as well as to serve our legitimate interest.

Customer Support

We use data to respond to customer enquiries, diagnose Product problems, repair customers' Sonos Products and provide other customer care and support services. This processing is necessary for the performance of the agreement we have with you, as well as to serve our legitimate interest.

Product Improvement

We continually use data for research purposes and to develop and improve our Sonos Products and Services, including maintaining and improving the performance of our Sonos Products and Services, developing and adding new features or capabilities, such as using error reports to improve security features, using search queries and clicks to improve the relevance of search results, and using usage data to determine what new features to prioritise. We use your personal information to provide functionality, analyse performance, fix errors, and improve usability and effectiveness of Sonos Products and Services. This processing is necessary to serve our legitimate interest.

Provide Sonos Voice Control Services

When you use Sonos Voice Control via our Sonos Voice Control-enabled Products, we collect and process certain:

audio data (e.g. ongoing/continuous processing of audio data when speaker is in the ‘listening mode’, but only when the microphones are enabled); all audio data is processed locally on your SVC-enabled Product; audio data is not sent to the cloud and never leaves your SVC-enabled Product;
in-app activity information (e.g. product or room names, listened, saved and/or liked tracks/songs, artists, albums, playlists); some of this data will be processed in the cloud;
usage data (e.g. registration data such as IP address or language preference, system data such as device bonding settings, grouping, names of music services, product types, room names as well as voice control usage data which means details of what was understood for each sessions such as ‘play music’, ‘volume up/down’; Sonos does not create, process or store transcripts of any audio recordings; transcripts never leave your SVC-enabled Product).

We collect and process this information in order to deliver SVC functionality, respond to your requests and to personalise the speech recognition vocabulary on your SVC-enabled Products (and only yours). This processing is necessary to deliver SVC functionality and for the performance of our contract with you. For more information on this, please visit The Legal Bases for Using Personal Information.

Provide Third-Party Voice Services

When you use a third-party voice service via our Products, we process your voice input and other personal information to respond to your requests, provide the requested service to you and improve Sonos Products and Services. As part of the provision of the Sonos Radio service and to provide you with tailored content, we will, through our agreements with these third-party voice services, receive voice control information related to your listening preferences, such as stations you request and tracks that you played and/or skip. Please note that your use of third-party voice services is subject to these third-party terms of use or service and their respective privacy notices. We encourage you to read these third-party terms carefully before you enable them on your Sonos Products. Our processing of your personal information is necessary for the performance of our agreement with you, as well as to serve our legitimate interest.

Provide Sonos Radio Service

When you use Sonos Radio service, we collect and process certain Functional and Additional Usage Data (e.g. your IP address, language selection, your Sonos ID, radio stations browsing history, your search terms for stations, playback actions, system, third party device ID and type, and content events such as individual radio stations and/or tracks) and other listening activity (e.g. listening session length, stations listened to, and tracks listened to and skipped) within the Sonos Radio. We collect and process this information in order to provide you with a customised experience, respond to your requests, provide the requested service to you, to determine relevant licensing, to serve marketing communications and to improve Sonos Products and Services. Additionally, your IP address and any anonymised ID will be provided to third-party radio content providers to provide you with access to radio stations. This processing is necessary for the performance of our agreement with you, as well as to serve our legitimate interest. For more information on this, please visit The Legal Bases for Using Personal Information.

Some features or services of Sonos Radio may rely on third-party based location information using GPS (or similar technology, where available) and crowdsourced WiFi access points and cell tower locations. To provide such features or services, where available, Sonos and its partners must collect, use, transmit, process, and maintain your location data, including but not limited to the geographic location of your third-party device and information related to your Sonos app, your Sonos account, and any Sonos Product(s) registered thereunder, including but not limited to your Sonos ID, third-party device ID and device name, and third-party device type. You may withdraw consent to Sonos's and its partners’ collection, use, transmission, processing, and maintenance of location and account data at any time by not using the location-based features and turning off your location services in settings (as applicable) on your third-party device.

Security, Safety, and Dispute Resolution

We use data to protect the security and safety of our customers, Sonos Products and Services, to detect and prevent fraud, to resolve disputes and enforce our agreements. We may use third parties to assess and manage credit risks. This processing is necessary to serve our legitimate interest.

Business Operations

We use data to develop aggregate analysis and business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of our business. This processing is necessary to serve our legitimate interest.

Communication, Marketing, and Advertising

We use the data we collect to deliver and personalise our communications with you. For example, we may contact you by email or other means of electronic communication (including through the Sonos app and Sonos Products via voice-enabled technologies) to inform you about new Sonos Products or Services, new music services available in your area, and security or software updates, to update you on a support issue, or to invite you to take part in a survey. If you choose to use Sonos Radio, we may use information such as your interactions with Sonos site, Sonos Radio content, Sonos Products, Sonos app, and other Services to display interest-based ads for features, products, and services that might be of interest to you. We do not use information that personally identifies you to display interest-based ads. This processing is necessary to serve our legitimate interest. For more information on this, please visit The Legal Bases for Using Personal Information.

We also use cookies and similar technologies to provide the most relevant Sonos advertising to you. For information about managing email subscriptions and promotional communications, please visit Your Rights and Choices.

Sonos makes available to you services, features, and/or skills provided by third parties for use on or through Sonos Products. We also offer services and/or sell product lines jointly with third-party businesses, such as co-branded IKEA products. Depending on your use of the third-party products, features, skills, and/or services, we may share certain personal information we have about you with these third parties to enable functionality and/or provide customer support. Please note that functionally of these third-party products, features, skills, and/or services is subject to these third-party terms of use or service and their respective privacy notices. We encourage you to read these third-party terms carefully before you enable them on your Sonos Products.

Music Services and Other Audio Content Partners
To ensure the best customer experience and that music and/or other audio content services (e.g. radio and audio books) function properly, Sonos may share relevant Product Activity Information and your instructions with music and/or other audio content services that you have authorised to interact with your Sonos Products. For instance, if you use a music service and/or other audio content service on your Sonos Products or to control your Sonos Products, we will have to share certain information with that music service and/or other audio content service to enable you to do this. Sharing data with music service and/or other audio content services, as instructed by you, is necessary to fulfil the agreement we have with you.
Control Partners
Once you have enabled direct control of your Sonos system, we may share relevant Product Activity Information with control partners that you have authorised to interact with your Sonos Products. Sharing data with control partners, as instructed by you, is necessary to fulfil the agreement we have with you.
Voice Partners
Once you have activated a third-party voice service, we may share relevant Product Activity Information and Audio Data with voice control partners that you have authorised to receive such data, in order to control your Sonos system. Sharing data with control partners, as instructed by you, is necessary to fulfil the agreement we have with you.

The Legal Bases for Using Personal Information

There are different legal bases that we rely on to use your personal information, namely:

Performance of a Contract

The use of your personal information may be necessary to perform an agreement you have with us. For example, to complete your purchase of your Sonos Product, to register and maintain your account, to help with delivery issues, to handle returns, to register your Sonos system, to provide you with Sonos Radio, and to make sure that your Sonos Product performs its basic functions in a secure way or to respond to your requests.

Compliance with Legal Obligation

We may use your relevant personal information to ensure compliance with applicable laws; for example, to comply with lawful requests from law enforcement, and for regulatory investigations and compliance.

Legitimate Interests

We may use your personal information for our legitimate interests. For example, we rely on our legitimate interest to analyse and improve our Sonos Products and Services, including Sonos Radio, and the content on our websites and app, to send you notifications about software updates or information about Sonos Products and Services, and to use your relevant personal data for administrative purposes and for fraud detection and prevention. Furthermore, except where consent is required under applicable local law, we rely on our legitimate interest to send you relevant marketing communications.

When using personal data to serve our legitimate interests, we will always balance your rights and interests in the protection of your personal data against our rights and interests.

Where we process your personal information based on our legitimate interest and no opt-out mechanism is available to you (e.g. in your Sonos Product settings), you may exercise your right to object by sending an email to privacy@sonos.com.

Return to top

Security, Storage and Retention of Personal Information We Collect

Security

Sonos is committed to protecting the security of your personal information. However, whilst we take reasonable precautions to guard the personal information we collect, no security system is impenetrable.

We use a variety of appropriate technical and organisational measures and industry standards to protect your personal information and help prevent information about you from loss, theft, misuse and unauthorised access, disclosure, alteration and destruction. For example, we store the personal data you provide on computer systems that have limited access and that are in controlled facilities. We also ensure that our third-party data centre vendors provide adequate security measures. Additionally, your data is protected with encryption, such as Transport Layer Security (TLS), during transmission over the Internet. Moreover, your password is stored using a one-way hash, which means that it cannot be recovered (or disclosed) by anyone, including Sonos (it can only be reset).

You can only access your Sonos account information and our service through the use of an individual user login and password. To protect the confidentiality of personal information, you must keep your password confidential and not disclose it to any other person. Please notify us immediately if you believe your password has been misused. You should always log out and close your browser when you finish your session. Please note, we will never ask you to disclose your password.

If you have any questions about the security of your personal information, you can contact us at privacy@sonos.com.

Storage

Personal data collected by Sonos may be stored and processed in your region, in the United States (for example, in our major data centres), or in any other country where Sonos or its affiliates, subsidiaries, or service providers are located or maintain facilities. Sonos has put in place adequate mechanisms to protect personal information when it is transferred internationally, for example by using the Standard Contractual Clauses as approved by the European Commission.

Retention

Sonos will retain your personal information:

for as long as we have a customer relationship with you and/or as necessary to enable you to use the website, your Sonos account, and/or your Sonos Product(s);
for the period required to provide services that you request from us;
for the period required to provide marketing or other promotional materials that you request from us;
to comply with our legal obligations, including requirements of regulators and governmental agencies that have authority over us, such as tax and/or accounting obligations, which usually require retaining certain transaction data for periods between seven and 10 years after a transaction has occurred;
for the period required to resolve disputes with any parties and/or to investigate or defend against potential legal claims; and
otherwise as necessary to allow us to conduct our business in compliance with applicable laws and regulations.

All personal information we retain will be subject to this Privacy Statement and our internal retention guidelines. Sonos will delete your personal data when it is no longer required for the above-mentioned purposes. If there is any personal data that, for technical reasons, we are unable to delete entirely from our systems, Sonos will implement appropriate measures to prevent any further processing or use of such data. If you have a question about a specific retention period for certain types of personal information we process about you, please send an email to privacy@sonos.com.

Return to top

Your Rights and Choices

Your Rights

We want you to be in control of how your personal information is used by us. Subject to local law, including the General Data Protection Regulation and the California Consumer Privacy Act, you can do this in the following ways:

you can ask us for a copy of the personal information we hold about you;
you can inform us of any changes to your personal information, or if you want us to correct any of the personal information, we hold about you;
in certain situations, you can ask us to erase, block, or restrict the personal information we hold about you, or object to particular ways in which we are using your personal information; and
in certain situations, you can also ask us to send the personal information you have given us to a third party (where technically feasible).

Where we are using your personal information on the basis of your consent, you are entitled to withdraw that consent at any time. Moreover, where we process your personal information based on legitimate interest or the public interest, you have the right to object at any time to that use of your personal information.

We rely on you to ensure that your personal information is complete, accurate, and up to date. Please do inform us promptly of any changes to or inaccuracies of your personal information by contacting privacy@sonos.com. Please contact us at this email address if you want to submit any data-related questions. We will respond to your request as soon as possible but certainly within 30 days.

For more information about how you can control the collection and use of Additional Usage Data and your Communication, Marketing and Advertising Preferences, please visit Your Choices sections below.

We are committed to working with you to obtain a fair resolution of any complaint or concern you may have about our use of your personal information. If, however, you believe that we have not been able to assist with your complaint or concern, you may have the right to lodge a complaint with the data protection authority in your country (if one exists in your country) or supervisory authority or bring a civil action against us in accordance with the applicable laws.

Your Choices

Sonos Account and Sonos App

If you wish to access, edit or remove profile information, change your password, close your account or request deletion of your personal data, you can do it by logging in to your Sonos account or Sonos app or sending an email to privacy@sonos.com. If you cannot access certain personal information collected by Sonos via the Sonos account, the Sonos app or directly via the Sonos Product that you use, you can always contact us by sending an email to privacy@sonos.com. We will respond to any request to access or delete your personal data as soon as possible but certainly within 30 days.

Additional Usage Data

If you do not use any, first (e.g. Sonos Radio, SVC) and/or third party (e.g. Direct Control, Third-Party Voice Control) features and/or services for which the Additional Usage Data is required to enable its respective functionality, you can always opt out of Additional Usage Data collection by logging in to your Sonos app for iOS or Android. Do it in just a couple of clicks. To opt out please follow the instructions below.

Using the Sonos app for iOS or Android:

Select “Settings” tab
Open “Data & Privacy” and look for Additional Usage Data option
In the iOS app, disable/slide off the “Turn usage sharing on”. In Android, untick the box that reads “Turn usage data sharing on”

Using the Sonos app on a Mac:

From the menu bar at the top of your screen, click “Sonos” then “Preferences”
On the left side of the window, click “Additional Usage Data”
Untick the box that reads “Turn usage data sharing on”

Using the Sonos app on a PC:

From the menu bar at the top of application window, click “Manage” then “Settings”
On the left side of the window, click “Additional Usage Data”
Untick the box that reads “Turn usage data sharing on”

You may change your preferences at any time following the same steps.

Your Communication, Marketing and Advertising Preferences

You can opt out of receiving direct marketing communications from Sonos by following the instructions included in every email sent to you, via the “Unsubscribe” tab. You can also opt out of email subscriptions or in-app messaging by updating your Profile and Contact Options in your Sonos account. We respect your choice, and we will stop sending you promotional emails once you unsubscribe or change your communication settings.

Please note, regardless of your communication settings, we will continue to communicate with you regarding changes to terms and conditions, policy updates, Sonos Product software updates, routine customer service messages such as information about current or past purchase, delivery of products, service interruptions, data breaches, or other significant information about a Product you own, such as discontinuation of support or safety issues.

You can adjust the amount of interest-based advertising you may receive by changing your cookie settings, changing your device settings, and/or opting out of certain advertising networks. If you have opted out of receiving emails from us, we will not use your email for interest-based advertising activities. For more information about our use of interest-based advertising, please visit Our Use of Cookies and Other Similar Technologies.

Advertising and Modern Marketing Tools

To help more people listen to more music on Sonos, we use several modern marketing tools in support of our advertising efforts.

Sonos may work with third-party advertisers that use cookies and similar technologies to provide more relevant advertising about Sonos Products and Services on our websites and across the internet. To provide this “interest-based advertising,” the parties combine non-personal data about your online activities, acquired over time, which data help cater advertising that we deliver to you. Examples of this may include a Sonos advertisement on a Facebook page, or a Google-owned page such as a search results page or YouTube, or on a site within Google’s advertising network. We do not share your personal information as part of this process. Where necessary, we obtain your consent for this process. At all times, you can opt out of these personalised ads from third-party advertisers and ad networks who are members of the Network Advertising Initiative (NAI) or who follow the Digital Advertising Alliance's Self-Regulatory Principles for Online Behavioural Advertising by visiting the opt-out pages on the NAI websites and DAA websites. Opting out may make the ads you see across the internet less relevant to you. Users that enjoy rights under EU data protection laws can visit www.youronlinechoices.com to learn how to opt out of having their data used for interest-based advertising by the European Interactive Digital Advertising Alliance (EDAA) member companies. Canadian users can visit www.youradchoices.ca.

If you have opted out of receiving communications from us, we will not use your email for interest-based advertising.

Return to top

Our Use of Cookies, Pixels, and Other Similar Technologies

We use cookies and similar technologies like pixels, tags, web beacons, and other identifiers to help us personalise our website for you, remember your preferences, understand how users are using our website or app, and help customise our marketing offerings.

Cookies

A cookie is a small data file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognise your browser. The length of time a cookie will stay on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Sonos uses both types of cookies. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your computer or mobile device until they expire or are deleted. We use the following types of cookies on our website.

Strictly necessary cookies. These cookies are essential for you to browse our website and use its features. Without these cookies, services like shopping baskets cannot be provided.
Performance cookies. These cookies collect information about how you use our websites. This data may be used to help optimise our website and make it easier for you to navigate.
Functional cookies. These cookies allow our websites to remember choices you make whilst browsing and personalise your experience. We may store your geographic location in a cookie for instance, to ensure that we show you the website relevant to your area.
Third Party cookies. Third party cookies are those placed by websites and/or parties other than Sonos. These cookies may be used on our website to improve our products or services or to help us provide more relevant advertising. These cookies are subject to their respective privacy policies for these external services, for example, the Facebook Data Use Policy.
Analytics cookies. We use analytics cookies, like those offered by Google Analytics, to help us understand things like how long a visitor stays on our website, what pages they find most useful, and how they arrived at sonos.com. To learn more about Google Analytics and your data, visit this Google webpage.

More information about cookies we use on our website is included here.

How to Control Cookie Settings

Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may impact your overall user experience. Some browsers offer a “Do Not Track” (“DNT”) signal whereby you can indicate your preference regarding tracking and cross-site tracking. Although we do not currently employ technology that recognises DNT signals, we will only process your personal data in accordance with this Statement. Below you can learn about how to control cookie settings on popular web browsers:

Pixels

In addition to cookies, we sometimes use small graphic images known as 'pixels' (also known as web beacons, clear GIFs, or pixel tags). We use pixels in our email communications to you (if you have selected to receive such communications) to help us to understand whether our email communication has been viewed. We also use third-party pixels (such as those from Google, Facebook and other advertising networks) to help us provide advertising that is relevant to your interests. Learn more about our advertising and marketing activities below.

Other Identifiers

When you use our app, we collect a unique ad-tracking identifier from your device (the Advertising Identifier or “IDFA” on iOS devices and the Google Ad ID or “AID” on Android devices) so that we can learn more about users of our app and provide the most relevant messaging and marketing. Although these identifiers are unique to your device, they do not contain any of your personal information such as your name or email address.

How to Control Identifier Settings

You can control how these identifiers are used, including the ability to reset them, through your device settings. Below you can learn about how to control cookie settings on popular web browsers:

Return to top

How to Contact Us

If you have any questions about the use of your personal information, please send an email to privacy@sonos.com. California residents can also reach us toll free at 1-800-680-2345.

Unless otherwise stated, Sonos, Inc. is a data controller for personal data we collect through the Sonos Products and Services subject to this Privacy Statement. Our address is 301 Coromar Drive, Goleta, CA 93117, USA.

Sonos Europe B.V. is our data protection representative for the European Economic Area and Switzerland. The data protection officer of Sonos Europe B.V. can be contacted at the following address: Groest 106, 1211 EE Hilversum, The Netherlands or via email at privacy@sonos.com.

Return to top

Changes to Our Privacy Statement

Sonos may modify or update this Statement when necessary, to reflect customer feedback and changes in our Sonos Products and Service. Please review it regularly. When we update this Statement, we will revise the 'Last Updated' date at the top of the Statement. If there are material changes to this Statement or in how Sonos uses your personal data, we will notify you either by posting a notice of such changes before they take effect or by directly sending you a notification. We encourage you to regularly review this Statement to learn more about how Sonos is using and protecting your information.

Return to top

China Addendum

For Users of Sonos Products and Services in China

This section applies to you if you use Sonos products and services (including Sonos app) and reside in China. The terms set out below are supplemental to, and should be read in conjunction, with the terms of this Statement. In case of conflict between this Statement and this China section, this section shall prevail.

The data controller of your personal information is Sonos, Inc., at 301 Coromar Drive, Goleta, CA 93117.

Reference to “personal data” or “personal information” used in this section shall be deemed to include reference to sensitive personal information, and shall have the same meanings given to those terms in relevant China data protection laws and regulations (as amended from time to time).

The Types of Personal Information We Collect

We automatically collect Functional Data, which is necessary for your Sonos Product and/or Service to perform its basic functions in a secure way; Additional Usage Data which, in some cases, may be necessary to deliver functionality; it also helps us improve your experience with Sonos Products and to offer better, personalized Sonos Products and Services; and information collected by using cookies and similar technologies when you use, access or interact with us via our websites or app. We may, for example, collect information about the type of device you use to access our websites, the operating system and version, your IP address, your MAC address, your general geographic location as indicated by your IP address, your browser type, the webpages you view on our websites, and whether and how you interact with content available on our websites.

Unless permitted by applicable China data protection laws, we will obtain your consent to our collection, use, sharing, transfer or other processing of your personal information. We collect and process various types of personal information about you for the purposes described in this Statement. In particular, we may collect your general geographic location information from your device based on your access and interaction with our products and services. We may also collect payment information from you to process your purchase of our products and services.

We do not knowingly collect or use personal information of children under fourteen. As set out in the Statement, we will cancel the child’s account and delete the child’s personal information from our records following a notification by a parent or guardian or discovery by other means.

If you do not provide us with certain personal information, we may not be able to provide certain Services to you.

Customer Interactions with Sonos

The relevant sections in the Statement apply to you to the extent you use these products and services and they are made available to you in your region (China).

How We Use Personal Information

With your consent, we will use your personal information for the purposes stated in this Statement in accordance with the products and services we provide you in China.

Unless permitted by applicable China data protection laws, we will obtain your consent if we wish to use your personal information for purposes other than those stated in this Statement.

International Data Transfers

With your consent, we may share, transfer or store your personal information outside of China where we are satisfied that adequate levels of protection no less than what are required by Chinese laws are in place to protect the integrity and security of your personal information, and adequate security measures are adopted in compliance with applicable privacy and data protection laws.

Retention

Sonos may store your personal information in a country outside of your place of residence. This includes the United States. Sonos will only retain your personal information for as long as necessary to fulfil the purposes as stated in this Statement.

Your Rights and Choices

You may ask us to provide you with access to, or a copy of, your personal information, or to correct or supplement the personal information we have about you (and in some circumstances, for a deceased immediate family member). In certain circumstances you may request that we delete your personal information.

You may also request us to:

limit or withdraw your consent to our processing of your personal information;
provide you with details of our processing of your personal information;
transfer your personal information to another third party (where technically feasible).

In addition, you may file a complaint with us and/or the relevant data protection authority about how we process your personal information.

Please contact us at privacy@sonos.com if you would like to make such requests. If you have a privacy-related dispute or concern that remains unresolved by us internally, you may also bring a civil action against us in accordance with the applicable laws.

How to Contact Us

If you have any questions regarding this Statement, or how we process your personal information, or if you would like to exercise your rights as set out above, please contact us at privacy@sonos.com.

Changes to Our Privacy Statement

In case of material changes, we will seek your consent to these changes as required by applicable China data protection laws.

Sonos, Inc. Privacy Statement