I don't get to see any products in the Dealerstore; what now?
We recommend that you use Google Chrome for the Sonos Dealer Store. Safari, Firefox and Internet Explorer can display errors. Don't have Google Chrome yet? Download the latest version here.
I have forgotten my password, how do I get it back?
Follow the steps below to recover your password:
- Open sonos.com in Google Chrome
- Scroll to the bottom of the page and click on "Dealer Store"
- Click on "access our portal"
- Select "Forgot Your Password?"
- After this you will receive an email with which you can restore your password
I have reset my password, but I have not received an email?
The email may have ended up in your spam filter. If the problem is still present, please contact us via benelux.b2b@sonos.com.
I want to change my login email address, how do I do this?
Unfortunately, you cannot change this yourself. Contact us via benelux.b2b@sonos.com to communicate the new email address and the change will be made.
When can I expect my order after placing it?
We aim to use a delivery time of two to three working days, depending on the availability of the products.
I would like to send my order to a new address. Is this possible?
No. Only the addresses registered with us can be used as a "ship to address". If you want to add an address to your account, contact us via benelux.b2b@sonos.com to get it added.
My ship-to address is set incorrectly in the Dealer Store, how can I change this?
Contact us via benelux.b2b@sonos.com so that the correction can be made.
How can I track my shipment?
All parcel orders sent with DHL (recognizable by the package number starting with JVGL) can be traced via the following link: https://tinyurl.com/DHLbenelux
I placed an order last week, but it has not arrived yet. When can I expect this?
Once your payment has been received, the order will be processed can be expected within 2-3 business days. Take care not to exceed your credit limit, otherwise the orders will be blocked and only released when the current (or previous) payment is received. If your account is set to prepayment, you must make the payment manually.
Can I see my outstanding invoices / credit notes?
Unfortunately this is not yet possible. However, we are constantly improving our systems. If you have questions about outstanding invoices or credit notes, send an email to creditcontrol@sonos.com.