Sonos Remote Assistance

Live Remote Assistance

Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.

How to Get Support:

A member of our support team will talk with you first to determine the nature of the problem. You will find the answers to security questions and system configuration requirements on our FAQ page.

How It Works:

With your permission, your support representative can view your screen and share control of your mouse and keyboard. To proceed, please enter your name and the support key provided by a member our support team.