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Sonos is a leading American audio technology company that is best known for pioneering wireless multiroom audio systems, which make it easy for listeners to stream music and other content throughout their homes. The company continues to innovate, creating wireless speakers, home theater systems, headphones, architectural components, and integrated home audio solutions that revolutionize how people listen and connect to sound.

Humans are creatures of habit, especially when it comes to shopping. Day-to-day, week-to-week, and year-to-year shopping habits settle into predictable patterns. For instance, lots of people venture out for essentials during the week, browse luxury items and accessories over the weekend, and splurge on major purchases when seasonal sales come around. But as a business owner, you can’t just rely on these habits — you need to drive the shopping behavior of your consumers with curated shopping experiences. Music is a key ingredient of these experiences.

Playing the right background music in your retail store is a powerful, cost-efficient way to align the shopping experience with customer needs.

Even established retail brands with a consistent product offering and clientele can use music to easily align with consumer habits and remain successful. This article will discuss the importance of investing in a sound system that provides your business with total control over its background music and helps you meet this challenge head-on.

A photo from inside a stylish and modern clothing retail store of a clean downtown city street outside

A photo of a technician on a ladder installing a speaker at a retail store

Why is background music so important for retail stores?

Background music is one of the most effective tools for tailoring retail environments that align with brand goals and customer needs. It’s far less labor-intensive than repeatedly rearranging displays, altering interiors, or renovating a commercial space. When done correctly, music creates positive associations with your brand, enhancing customer experience and potentially driving purchase behavior.

The impact that your background music has on customer behavior and business performance is profound. Specifically, the characteristics of your music — 

 — are proven to influence customer shopping behavior in many ways.

Despite the fact that many people feel more drained during the week than on weekends, they still need to go shopping during the week. This means weekday shoppers are more likely to be stressed, tired, and agitated than they might otherwise be on a Saturday morning or Sunday afternoon.

Research shows that businesses can counteract those negative feelings by playing background music that creates an uplifting or relaxing retail environment. More importantly, carefully selected music also

Matching genre and product category increases spending behavior

The genre of music playing in your retail store also influences your customers’ purchase decisions. But in this case, the impact depends on the type of products you sell. Studies show that classical music — which is typically  associated with a high status and prestige — 

increases customers’ willingness to pay for luxury products

 like cologne, musical instruments, and jewelry.

It’s important to note that this effect occurs because of the alignment between the shopper’s perceptions of the music and the product category. For example, playing classical music does not increase the willingness of customers to pay for practical items like storage containers, laundry detergent, or batteries.

Tempo and volume influence  time spent in retail stores

The tempo and volume of music also plays a significant role in customer behavior across the hospitality and retail industries. Low-tempo music encourages customers to stay longer because it’s more relaxing. While loud, fast-paced music motivates people to move more quickly through the store.

For instance, retailers selling home decor and furniture can use low-tempo, low-volume music to encourage shoppers to circulate the store for longer — increasing the chance that they come across the right product and giving your sales staff more time to work their magic.

Music improves mood and leads to better service interactions

Just like everyone else, your customers and employees have good and bad days. On those challenging days, playing music with a positive, uplifting message can help improve mood and increase the likelihood of positive experiences.

But background music doesn’t just elevate people’s moods; it also sets the stage for those 

 between customers and your staff. By selecting the right playlist, you can use music as a bridge to connect the two parties and create positive interactions that solidify your store as a go-to place for your shoppers.

A photo of two people in a stylish and modern home retail store, holding a discussion over a tablet device

Hit the right note with a remote management and monitoring system

Your retail atmosphere needs to accomplish two things: amplify your brand and entice your customers.

Outdated or improvised sound systems that don’t have efficient music management features mean that you must dedicate more time to maintain a perfect sound experience. From creating processes and training staff to trusting that they can balance this responsibility with their usual tasks, the situation just isn’t ideal.

This is why sound systems that help you remotely monitor and manage the music in your retail space are so essential. If this concept is novel to you, you’re in the right place — Read on to find out everything you need to know about this powerful sound system feature.

What is remote management and monitoring?

Remote monitoring and management gives you 24/7 visibility and control over the music in your stores — from what music is playing and how loud it’s being played to overall system status and employee access privileges.

 to a central sound system through your store’s WiFi network. Then all you need is to download the powerful dashboard app on a tablet or mobile device to get any-time access to the music in your retail store. You can even add employee access as needed to ensure that only those who you trust have access to your brand’s sound experience.

Whether you have one location or one hundred, remote monitoring and management gives you the capability to control one of the most critical aspects of your retail ambiance, your background music, from anywhere.

A closeup photo of a Sonos speaker on a shelf in a retail store with various home decor items, and a person holding a tablet device and interacting with an app

Benefits of remote access to your retail store music

No more lack of oversight or inconsistent sound experiences — remote monitoring and management give you complete control over the music in your retail space. Below are some of the benefits you’ll unlock with a 

comprehensive sound system like Sonos Pro

Luxury furniture. Sporting goods. Boutique crafts. Whatever it is that you sell across your stores, you need to create a consistent sound that eases your customers toward that final sale.

Create a consistent sound experience to match your brand vision

Remote monitoring and management give you control over the music across all your retail stores. So, your customers know exactly what to expect when they walk into your space, regardless of the location.

Remote monitoring and management gives you visibility into  the music, volume, and status of your sound system across each location. Need to make adjustments to the music based on the time of day? You can schedule playlists and settings to ensure that the stage is always set for ideal shopping experiences and service interactions through the easy-to-use Sonos Pro dashboard.

Manage your sound from anywhere with an easy-to-use dashboard

Let your  employees focus on driving  sales and supporting your customers. Remote management puts you in control of your sound system by letting you select who can access your sound system and what they can do.

Eliminate administrative burdens and reduce employee distractions

Delegate light administrative tasks like volume control to your most trusted staff and free up the rest of your team to focus on the work that’s most important to your business.

With all the other factors you need to look after in your day-to-day duties, the last thing you want is to check in on the sound system at each location. With remote monitoring and management, you can quickly identify any issues with your speaker or streaming app and reboot the system remotely. If that’s not enough, you can quickly access a Sonos Pro specialist to get your sound back on track.

Make sure your sound system is always in good shape

To fully realize the benefits of remote monitoring and management, you need to pair your sound system with both high-quality, commercial-grade speakers and a catalog of commercially-licensed music.

A photo of four Sonos Pro Era 100 speakers

A photo of a person relaxing on a sofa and interacting with a mobile device, with logos for many sound system apps overlaid on the photo

Amplify your retail store music experience with Sonos Pro

As pioneers in multi-room audio, Sonos has been delivering innovative sound experiences in the home for years . Now, Sonos is applying its sound expertise to a new frontier — your business.

Sonos Pro offers retailers, restauranteurs, and other business owners with the three essential components for an excellent commercial sound experience:

and learn about the other benefits you get in addition to remote monitoring and management.

*Sonos Pro is only available in certain territories.

A photo of the inside of a retail store with clothing and home items, and an adult and child shopping and having an amusing conversation

How To Remotely Manage and Monitor Music in Your Retail Store

Picture this: you stroll into your favorite local cafe.

As the door swings open, it’s more than just the tantalizing scent of freshly ground coffee that greets you. It’s the sound. A warm tapestry of jazz instrumentals weaves through the air. The music creates an ambiance that’s inviting, familiar, and comforting — a harmonious backdrop that sparks your creativity, fuels friendly conversations, or simply helps you unwind as you crack open a novel.

Every day, millions of people across the world have a similar experience as they contribute to the United States’ 

. They may not notice it explicitly, but it’s this expertly crafted sound that transforms a cup of coffee in a crowded room into something truly extraordinary.

Music and atmosphere are central to the cafe experience.

While the link between coffee and music is typically discussed in art and pop culture, there’s science to back it up as well. Studies show that the right mix of volume and genre — 

 — can enhance the cafe experience for customers. As anyone who has ever tried to chat or work in an excessively loud cafe can attest, the reverse is also true.

For coffee shop owners, it’s important not to take these sound experiences for granted. The richness of cafe culture is something that’s rooted in music and other arts. Refined over centuries, the music you choose for your cafe makes a major impact on your customers and the success of your business.

In this guide, we’ll look at everything you need to know about background music for cafes, including:

What cafe culture is and its link to music

The impact that cafe background music has on customers

The effect of volume on the coffee shop experience

How Sonos Pro gives coffee shops all the tools they need to succeed

A depth-of-field photo in a busy cafe of a customer in a hat from behind, the rest of the bustling scene is stylishly blurred

Music and cafe culture — the secret behind the best coffee shop experiences

Nearly 1.5 billion cups of coffee are consumed every day, signifying the drink’s status as a truly-global societal staple. But the popularity of coffee, and its link to music and culture, is nothing new – from the vibrant social hubs of the 15th-century Middle East to the Beat poet, jazz, and folk music performances of mid-20th-century North America — coffee and music have been intertwined across time and cultures.

Modern coffee chains and stand-alone shops continue to uphold this tradition, using music to transform an ordinary coffee drink in an ordinary building into an extraordinary experience.

Cafe culture refers to the tradition of socializing, working, reading, or relaxing in cafes or coffeehouses. It’s the recognition that cafes and coffee shops serve not just as a place to consume coffee and food, but also as a social institution that encourages conversation, creativity, and community.

In different regions and periods, cafe culture has taken on various forms and significance, acting as a meeting place for intellectuals and artists. Even musicians of the caliber of Mozart and Beethoven 

. Later, in the 20th century United States, cafes became associated with counterculture movements, hosting poetry readings, musical performances, and serving as meeting places for activists.

Cafe culture continues to evolve to this day. In the digital age, coffee shops increasingly function as informal workplaces and meeting spots for professionals and students, thanks to the availability of free WiFi and comfortable seating. Yet, they remain places of socialization and relaxation, where one can meet friends, enjoy a moment of solitude, or immerse oneself in the local culture. The ambiance, including the design, lighting, music, and –  of course – the quality of coffee, plays a key role in defining a cafe’s personality and the experiences it offers to its patrons.

Essentially, coffee shops and cafes have always used music as a place to generate creative, collaborative experiences. This is more than just a cultural impact — music is influential in determining our thoughts, feelings, and behavior.

A detailed photo of a coffee machine in a cafe, surrounded by various other equipment

A photo from above of a customer in a cafe, writing in a notepad while enjoying a coffee and using a laptop computer

Just like how the ambiance of a restaurant impacts how your customers experience the food, drinks, and service, the music you select for your cafe can also influence your patrons to a surprising degree.

Specifically, background music affects customer behavior, emotions, and spending habits in a cafe setting.

Impact of music on customer experiences and behavior

Music has a major impact on our mood, thoughts, and behavior — it even shapes our spending habits. In fact, one of the first things people do when they are feeling upset is to play uplifting music.

It’s a simple, but powerful strategy: improve the mood of customers so you drive action and create an emotional connection that will keep them coming back. Studies find that businesses, from retail stores to restaurants, that use uplifting, high-tempo music tend to generate more sales than their counterparts.

From a communal standpoint, music also helps establish settings where people feel comfortable conversing or working with others. This makes sense, given that cafe culture is historically founded on bringing people together in common spaces and using music to encourage social behavior. Selecting the right background music sets the stage for memorable experiences and can help cement your cafe as a community’s favorite spot.

Music also influences how long people spend in your cafe. If you are concerned about people camping out for long periods of time, playing more energetic music is a great way to increase turnover and keep new customers coming in.

Given that coffee, caffeine in particular, also drives human behavior, combining it with the right music makes it all the more powerful.

Choosing the right music for your patrons

Cafe music, or “coffeehouse”, is more than just bossa nova and jazz. The broad appeal of cafe culture means these businesses draw on a diverse customer base that may resonate with a range of different genres.

The coffeehouse genre is often characterized by its relaxed and inviting sound, which incorporates elements of folk, jazz, blues, indie, and pop. The music is typically selected for suitability as a cafe background, with acoustics and lyrics that create a blended sense of intimacy and relaxation, allowing people to focus on primary tasks.

Notable artists associated with this genre range from Norah Jones, Jack Johnson, and Sara Bareilles to earlier influencers like Joni Mitchell and James Taylor. Given this fluid genre, coffeehouse playlists often incorporate many different types of music.

If you’re looking to energize your customers with the right cafe background music, you can’t go wrong with these iconic genres:

Jazz is an improvisational and expressive music genre characterized by complex rhythms, soulful melodies, and elements of swing and blues. Its laid-back, inviting tone and ability to foster an atmosphere of casual sophistication have made it a common choice for coffeehouses, promoting a sense of relaxation and conversation among patrons.

Pop music is characterized by its catchy melodies, repeated choruses, and generally upbeat rhythms, making it accessible and enjoyable to a wide audience. Its broad appeal and upbeat energy make it a popular choice as background music in franchised coffee shops, especially during peak hours, to create a lively, engaging atmosphere.

Alternative music emerged from the independent music underground of the 1980s and became widely popular in the 1990s, distinctive for its diversity of sound and its deviation from mainstream pop and rock. Its eclectic, and often introspective, nature allows it to set a distinctive, creative ambiance in coffeehouses, appealing especially to younger, indie-loving demographics while aligning perfectly with the spirit of cafe culture.

Folk music is characterized by the expression of the “common person’s” life experiences through simple, acoustic-based melodies. Its authenticity and warmth have made it a staple in coffeehouses, offering a cozy, community-focused atmosphere that complements the social nature of café culture.

Classical music is a traditional genre known for its intricate compositions, which are often associated with orchestral and instrumental music from the Western tradition, that span centuries from medieval to modern times. Its calming, sophisticated nature suits the coffeehouse environment perfectly, providing a backdrop of heightened stimulation that improves focus and encourages contemplation — perfect for work, reading, or quiet conversation.

While you may be overwhelmed by the multiple genres associated with coffeehouse music, it’s important to remember that genre is just one part of the equation.

A study about how pop and classical music affect a consumer’s likelihood of purchasing coffee finds that 

both genres had a significant positive impact

. In other words, it’s the presence of the music, not necessarily its style, that drives consumer behavior.

The fact that genre impacts your cafe background less than the simple presence of music does make sense when you consider another key component: volume.

Whether your customers are there to work, study, socialize, or just enjoy a moment, there’s nothing more distracting than loud or inconsistent music. Your cafe background sound needs to create a welcoming atmosphere that accommodates a range of different activities.

It’s also important to remember that, while coffee shops are conversational spaces, the combined volume of background music and people talking can be too much. Studies show that coffee shops that are 

 are more likely to deliver a negative experience. In these cases, balancing out the busyness with relaxing music at lower decibels can maintain that inviting environment.

But volume isn’t just for accommodating the needs of customers; you also have a business to run. The loudness of your cafe music actually gives you some control over traffic flow throughout the day. Playing louder music during peak hours will help drive turnover so you can capitalize on the rush. Once that’s passed, you can reduce the volume and create an ambient atmosphere that encourages customers to stay during slower times.

As much as cafe culture plays a role in bringing customers to your shop, it’s clear that the quality of your sound experience has an even greater impact. That’s why the music you play, 

, and your ability to control them both are key.

A photo of a technician on a ladder installing a speaker on wall, a 3D rendering of a cafe layout, and a screenshot of the Sonos Pro Dashboard software

Create the perfect coffee shop ambiance with Sonos Pro

A pioneer in home audio and multi-room sound, Sonos has revolutionized how listeners experience their favorite music. Sonos is now bringing effortless sound experiences to business owners with a 

, including best-in-class speakers that help restaurateurs, retailers, and cafes perfectly deliver background music to their customers.

Sonos Pro is an all-in-one solution offering high-quality speakers, commercially-licensed music, and a central dashboard that lets you easily control it all. Together, they give you full control over your cafe’s sonic seasoning and help you realize the following benefits:

Gain a high-level view of the music, volume, and other settings across each location with the Sonos Pro Dashboard so you can monitor and manage the atmosphere of your cafe from anywhere.

Explore all that the coffeehouse genre has to offer with a catalog of commercially-licensed stations that include Brooklyn Coffee Shop, Contemporary Cafe, Espresso Bar, and more.

Access a product specialist to quickly resolve issues, minimize downtime, and get back to the cafe background your customers need.

 Amplify your cafe ambiance with best-in-class sound quality from Sonos speakers and create memorable experiences that keep them coming back.

 and unlock the full power of cafe culture with a sound experience that energizes and engages your customers.

A photo of two people in a restaurant holding a discussion over a tablet device

Background music for cafes: how to amplify your business and customer experience

Running a successful retail store is all about attention to detail. You know that each aspect of your space, from product packaging to display setups to the sound system, contributes to the overall experience of the customer. These details establish a connection between your brand and customers, encouraging them to spend more time in your space and pushing them toward that final purchase.

Music is central to that retail experience. This is because the first thing your customers experience when walking into your space isn’t the product or service; it’s the atmosphere you’re trying to establish: the sights, smells, and sounds. And the music you play has a major impact on how customers think, feel, and behave.

Our Brilliant Sound Survey, which gathered information from over 12,000 listeners across 12 countries, found that 

music impacts people in the following ways

74% see reduced levels of stress when they listen to music.

52% feel happier when listening to a favorite song.

82% believe great-sounding music makes parties more fun.

If people are able to derive these benefits from listening to music on their own time, why not give them a similar experience when they shop and — in the process — anchor those positive experiences to your brand?

A retail store sound system helps you do just that.

A photo of two people in a clothing store, holding a lively discussion while shopping

First things first: what do you need for a retail store music system?

The first thing that comes to mind in any discussion centered on playing music is the speaker system. But a high-quality business sound system actually has three main components: speakers, commercially-licensed music, and an app for central control.

Let’s take a look at each of these pieces.

The quality of your retail sound experience is determined completely by the speakers that the music is played on and how you set them up throughout your space. That means there’s a lot to consider during the selection process.

Because retail spaces tend to be much bigger than the typical residential living room, you will likely need a larger speaker. 

 can distribute high-quality sound throughout a large area, providing even the biggest retail stores with clear stereo sound.

Besides audio quality, you also need to consider the visual impact that large speakers may have on the aesthetics of your space. Choosing in-wall or in-ceiling speakers will allow your sound experience to blend seamlessly into the room.

Choosing the type of music you’ll play in your retail space is a pivotal aspect of the overall shopping experience for customers, which makes sense — you are playing it for them, after all.

The genres, artists, and songs that you choose can set and elevate the ambiance of your shop — provided you put in the work to find the right music, of course. In addition to strengthening your brand, the right use of music in retail spaces has been shown to 

But before you find the right playlist or catalog, it’s important that you understand the difference between playing music in your home and playing it in your store. Generally, playing music in your business requires a license.

 that offers a catalog of pre-licensed music. This way, you can play music stress-free, focus on running your business, and ensure that your favorite artists are fairly compensated for their music.

A system that lets you remotely manage and control everything, from the music you play to the volume and bass level, is the secret ingredient to the sound system for your retail business. Crafting the perfect retail store music experience is about achieving harmony between your music and the speakers it’s played over.

Many business owners are so focused on one or the other that they forget to fine-tune the whole experience — a central app provides an easy solution. Plus, it frees up your staff’s time to focus on the most crucial aspects of your retail operation – product presentation, assisting customers, and generating sales.

How to set up a sound system for your retail business

Now you know there’s more to setting up a sound system for your business than placing a few speakers and pressing play on your favorite streaming app. The next question is finding the right speakers, music catalog, and control system for your business.

From identifying your brand sound and mapping your store layout to buying the necessary hardware and commercially licensed music, several steps are involved. Now let’s look at exactly what you need to do.

As you know, music serves as an effective medium for building a positive emotional connection between your customers and your brand. Understanding your audience is crucial to selecting the tunes that drive those connections. By understanding the demographics, habits, and preferences of your top customers, you can identify the genres that will suit them best.

Identify your brand sound

A younger audience might prefer buying shoes and apparel from a store that plays trending genres and exhibits an understanding of the current culture. On the other hand, the people who frequent an independent bookstore may appreciate quieter, alternative songs as they browse for their next read.

In both cases, the type of retail store music elevates the shopping experience and helps establish an emotional connection between brand and customer.

The floor plan of your store will largely dictate the layout of your business’s sound system. You’ll also need to factor the acoustics of your space into speaker placement, so customers can enjoy a consistent music experience whether they are inside or outside your business.

Map your sound system layout

During this planning process, you should determine whether you need standalone speakers or architectural speakers that won’t visibly distract from your set-up. Depending on the layout, you may prefer to use 

Another thing to consider is the electrical infrastructure of your building —  which can impact speaker placement, quality, and longevity. You can take the easy route by installing high-quality plug-in speakers and avoiding the complex wiring of architectural hardware.

Engaging brand sounds are built on the back of high-quality audio, so choosing the right speakers is key to your retail experience. Depending on the size and nature of your business, factors like the number of speakers, their placement, and your space’s electrical layout will impact the buying decision.

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